Jun 22, 2010
Once again my once strong and valiant Xbox 360 has died a painful death. This time I’m getting the dreaded Three Blinking Rings of Death. Honestly part of this might be my fault or fate telling me to stop being a typical American consumer but I lost two devices yesterday due to failure. It’s been quite the day to say the least and another ‘Irate’ category post will be scribed within the next few days. Regardless I’m at the library leaching free internet on my day off printing off a UPS Ground label to have my 360 repaired again. On my previous post regarding the death of my console I’m still under warranty thus the repair will be free and registering for repair was mostly painless. Failure happened June 22nd and will be in the hands of UPS the same day. Here is the report I filled out for the TDCB Repair Center in Mesquite TX. Some information removed for obvious reasons.
My console is doing the behavior listed here http://support.microsoft.com/kb/907534 (three red blinking rings). Tried all troubleshooting steps listed and I don’t believe it’s an issue with the power supply as the light is green on the power brick when system is powered on and this happens on all power connections in my house. There was a disk in the drive and being unable to open the drive normally I used the method here http://support.microsoft.com/kb/906935 to remove the disk. There has been no modifications to the Xbox 360 and only operated under normal use. I would like to request the system returned has a HDMI port as the console I’m sending in has one included. This is my second repair order (Service Request Number: **********) during Xbox 360 ownership.
Gamertag: gaming vanlandw
Service Date: 2009/05/06
Serial Number: ************
Product Id: ********************
Regardless I’ll keep everybody in the loop with updates. Now to send my Xbox to UPS, get some food, and go to Vo’s to make sure my 360 Hard Drive isn’t completely fried.
Update 1: I forgot to note that I’m sending the Xbox to the repair center using the same box and shipping materials they returned my previous repaired Xbox. Also I’m using the Print Label feature this time rather then having to wait for a box to be sent to me. Hopefully turn around time won’t be over three weeks like last time.
Update 2: Rather then going directly thought UPS like I did last time I went to an authorized place in Jenison called Aim Mail Center. The gentleman working there was very helpful. Noticed I was having problems with my packing tape and came around the counter to help me. Great customer service.
Today I was also able to test the Hard Drive on my 360 and everything appears to be working without a problem thankfully.
Update 3: My 360 has arrived in Texas….
|MESQUITE, TX, US||06/24/2010||8:48 P.M.||ARRIVAL SCAN|
Update 4: My 360 is out to delivery to Microsoft’s repair center…
|MESQUITE, TX, US||06/25/2010||9:59 A.M.||OUT FOR DELIVERY|
Update 5: Looks like UPS is what is holding up this delivery. My “Rescheduled Delivery Date” has been updated three times so now is listed for June 28th. Things are going bad so far my rough ETA is up again to three weeks best case on the speed of UPS ground shipping. UGH
Update 6: I might have been quick to judge on UPS shipping. Their site now lists the shipment as recieved at 06/25/2010 7:46p so the shipping turnaround so far is 100% acceptable if Mr. Mesquite TX recieved the shipment on Friday. Repair status at support.xbox.com lists the status still as “waiting for console”.
+1 UPS -1 Microsoft
I would be elated if my system got sent out tomorrow that means I would have it back maybe next Monday/Tuesday for slightly more then a two week downtime. I’ll make sure to keep everybody posted.
Update 8: Xbox sent me a really nice email confirming they received my console and will be sending me another one right away. Enjoy this poorly photoshopped picture of the message. On my last repair they did not do this and it’s a step that is appreciated. The repair process for Xbox’s under warranty is fairly painless process and this step is a positive for customers who are not as anal as I am. +1 Microsoft
Update 9: June 29th 7:39 AM I received another email from Microsoft
An Xbox 360 console has been shipped to you from our service center.
Regardless of how weird ”An Xbox” sounds it’s nice to know a console is on the way. There is a chance system breakdown to return might be under two weeks. Personally I’m hoping to have it on Friday. So far so good. Watch me get returned a 2005 Xenon version with no HDMI and the shiny DVD drive scratched to shit and with children’s fingerprints on it.
Unlike my last repair Microsoft did go ahead and register my new console. They are returning me a “Xbox 360 Exchange Pro” and I have no idea what that means. The Internet doesn’t really either. If this site is to be believed deciphering the serial number shows my new Xbox was created in China and built in the year 2008. Gives good hope to being returned a HDMI model.
Update 10: 7-1-10 9a – It’s been over two days since Microsoft sent my Xbox back and my tracking status is still…“>>> UPS could not locate the shipment details for your request. Please verify your information and try again later.”
In the email sent they really did mean “It can take several business days for UPS tracking information to be updated online once your console leaves our shipping center.”
After being optimistic about return before the holiday there is no chance it comes before Friday. Best case next Tuesday.
Update 11: Yup next Tuesday at best sadly. My 360 hasn’t left Mesquite yet. Today at 12:52p the “Origin Scan” was placed. The emails sent from Microsoft are slightly misleading. That was over two days from the email sent saying my console has “shipped”. Also this is coming by ground so it will be about 2.5 weeks turn around. I’d rather them just email when the 360 has truthfully been shipped rather sitting somewhere for a few days. Assholes…
Update 12: Email sent today 7/3 from Xbox Live…
This mail is confirmation that your subscription to 1 Month for $1 has been cancelled on Saturday, July 03, 2010.
Given the membership is worthless without a console this message went straight to the trash. Assholes…
Update 13: Checking shipping status at UPS shows my 360 will be sitting in a warehouse in Wyoming MI for the next three days. I believe UPS doesn’t ship on Saturdays and they observe the 4th holiday on Monday. Thankfully it’s a busy weekend but it came REALLY close to getting my console returned before the holiday. Oh well I’ll let everybody know Tuesday how the return goes.
Update 14: As expected the UPS delivery came at 2:20pm July 6th 2010. Turnaround time from failure to return was June 20th – July 6th. If it wasn’t for the holiday worst case it would have been a day shorter. Faster then my last repair but that counted delivery of a box to send the console in that I wouldn’t suggest anybody to do. Make sure to just use any old box and use the free printing label option to make the repair time faster.
The return came with slightly different literature the second time around. Non personalized letter regarding admin functions (warranty registration, extended service contract). They also said they were sorry for the inconvenience of having to send the 360 in for repair. This was all handled in three languages. They also continue to give you a free month of XBL service that I will use when Halo Reach comes out (unless somebody wants to play something online but I don’t expect that to happen in the summer).
In two languages was a picture tutorial/reminder to reconnect the controller to the console. In three languages a reminder regarding downloaded content due to the new serial number assigned to the console (this being my third 360 in 16 months).
This newest console was returned again with HDMI support (sorry Vo) and is again clearly a refurbished system. There are scratches on the body and wear along the hard drive chassis. I was also able to find some sticky residue and paper on the console as well. The power button and disk eject button are very firm and don’t feel as used as my first returned system. Overall this seems to be an upgrade. Even the smell is better.
Now that the console is returned I’m going to spend a few hours getting my downloaded content reauthorized and using the system for a little bit. I’ll update the post later today with hopefully final thoughts.
Update 15: One thing I would like to mention is how horrible reauthorizing your downloadable content is on a new console. It’s a terrible process. On my 360 I’ve downloaded 118 items, some that I want to keep some that I’ve already deleted. There is no way to reset this where it only auths the content that is on the HD or where the download list shows what you have. So for all 118 items you have to review if you have it still on your xbox or if you either need to redownload it or ignore it. This process took forever and I ended up downloading items I didn’t want. Also you can’t queue up over 30 items as once so it needs to be baby sat. Doesn’t help how unresponsive the 360 menus are.
After getting the cords setup and using the power button for the first time the response on the button iss a little mushy. Seems that is to be expected on some systems but my previous two were not that way. The disk drive that came with the system seems to be the “BENQ VAD6038″ that at this point cannot be flashed or used for mods. The system seems very similar to my previous xbox’s I don’t believe it’s any different as the power adapter I’ve had since my first xbox works. Last night I played a few hours of Mass Effect 2 with no problems. The system appears to be quieter but I haven’t tried a game that was running off the disk yet.
At this point I’m going to call this saga closed.Overall really the process was rather painless but still not something I would hope anybody to have to deal with. With the amount of money invested into platform it can be stressful knowing the brain of the operation is sitting in southern Texas being repaired. Any questions on the repair process let me know.