Comments on: My Ongoing AT&T Setup Nightmare

By: miniillusionscar

miniillusionscar — Wed, 03 Feb 2010 09:25:07 +0000

I feel your pain. I am going on 1 month 3 days of just trying to get their validation system updated so I can even receive my modem. 2 engineers have been out to verify that yes I can get uverse service. Website took order only to get email saying to call just to be told nope not happening. The screwed up thing is I have no other choice where I live, it this or sat internet and that only works half the time. So yea att needs to train their people better and I am sending my sittuation and any others I find on the net to their corporatw office hoping they will fix all this so nobody else has to go through waiting a moth for service or longer.

By: AT&T Support Nightmare Pt. 2 at vanlandw.com

AT&T Support Nightmare Pt. 2 at vanlandw.com — Tue, 07 Jul 2009 14:58:54 +0000

[...] with my AT&T DSL Service. If you are new to vanlandw.com or need a refresher here is my three week plus saga of getting my service setup though AT&T from February/March [...]

By: lleslie

lleslie — Thu, 28 May 2009 14:03:19 +0000

I can believe it……your story is now my life in kc. Although my story started May 18th with of course a phone call to set up both phone and dsl service. Appt made for may 21st with the insistance I be there. I am where I am suppose to be but no tech. Called around 5pm and like you say nice people answer the phone told me to wait till 8pm. Of course 8 came and went called cs and got recording since 8pmis 1 hour after most cs people go home.Recording said my service was complete ….. called another number and got India (seems at&t outsources cs – go figure) was told to call next day but I should have my service ugggg. Called friday cs told me oh should be by 8 today…sound familiar? hum….called again friday after no service … got India again and was told since I did not get my service conntected Friday they would see me Tuesday….omg!!! So holiday weekend right? yeah getting ready to leave for BBQ on a SUNDAY and get a phone call that my tech was on his way…..seems att likes to screw both customers and it’s employees. Tech was real nice and gave me another number to call for cs. Well after 2 1/2 of his interrupting my holiday bbq my phone is now on….didn’t really care about the phone I have my cell right… Tech told me I should have my dsl service by tuesday….Well as you may have guessed Tuesday comes and no service…..call cs AGAIN and got yet another nice lady who was really trying to help me…oh must mention by this time I have had no less tha what 50 I sorries….ug don’t say it show it …not no can do….well this last csr Robin stayed with me on the phone did not transfer and would come back on the like to check on me…finally came back on the line and you could hear in her voice she hit a brick wall…she assured me I would get a 24 hr call back and I would hear from sombody Wednesday…Well agaiin 24 hrs came and went and had me calling and spending more of my time on hold with att. So I get yet another dept and dept supervisor and was told my “ticket” was starting over and actually had the nerve to give me an appointment 5 days away. OMG I say you actually have the nerve to tell me another 5 days???? I would be embarrassed if I had to tell someone that after screwiing them for so long…but this rep had no problem telling me that…..ugggg I have screamed till I am horse nowuuggggg. Oh I did get a $75.00 credit….but so that’s nothing compared to what I have had to endure. After 18 different customer service reps (only one rude one and his name is BRIAN)I did end up with a retention dept and told kevin that while on my hours of hold I called my local cable company and was told I could add dls (roadrunner) for only $13.00 and some change as I could bundle my cable and my dsl..he didn’t care. But like you say it becomes a mission and I want to see how long it takes by now. A month? it’s a sickness huh…oh my, I made need some xanex….so now I get to bend over and take if for another week…I don’t figure I will have dsl by 6/1 anyway….This saga continues…….I will keep you posted as well

By: Jeff

Jeff — Tue, 21 Apr 2009 18:35:54 +0000

This post is way too long to only have a comment link at the top. :-p

Also, the best you can hope for with 6mbp dsl is about 4.5mbp under ideal conditions. If you drop to 3mbp expect to see your bandwith drop below 2mbp

By: vanlandw

vanlandw — Mon, 20 Apr 2009 16:21:25 +0000

Cechg,

Hit me up sometime dude. What do you want to play? I have halo 3 but no GoW. I’m always up for some gaming I don’t have shit else to do.

brb

By: cechg

cechg — Mon, 20 Apr 2009 12:31:40 +0000

Wesg,

I noticed the other day that you now have an xbox360. delightful. perhaps we can play a game or two one of these days?

Cechg

By: JH_Ansley

JH_Ansley — Tue, 24 Mar 2009 20:12:07 +0000

I am having this same problem and I’ve been a long time customer. It took them days to determine that maybe it was my modem. Got the new modem today and still have a red Internet light. My service has been down since last Tuesday and about a month ago my line went down. I believe that my problem has to do with my line but of course the c/s people read their que cards and won’t listen to you. I’ve talked to several reps and they’re nice but it’s almost like talking to a recorder.

. . .don’t know what I’m gonna do . . .pretty upset right about now.

By: Ferro

Ferro — Sat, 21 Mar 2009 14:02:34 +0000

I cannot believe how similar our stories are… This is absolutely a shameful experience we are both having to go through. Granted, you seem to be much further along in your quest to having the Internet you have paid for. I will spare you my back story, but I am on week two of this debacle. I have never had a steady blinking or or solid green dsl light yet. I fear this is going to take another two weeks to resolve.

I have noticed that ATT will not “complete” orders until Friday. The only department that can offer help only works when I work and am not at home to help troubleshoot. You thank the lord when you get a rep who is actually helpful.

I cannot believe how many times I have called to try and resolve this. I am at the point of there is nothing short of giving me a few free months of Internet to satisfy what I have been put through.

Thanks to my neighbors for having a somewhat strong, unsecured wifi signal

By: vanlandw

vanlandw — Fri, 20 Mar 2009 16:28:36 +0000

chouse – to be honest the reps I’ve spoke with have been about 50/50 in regards to helpfulness. The woman that came to my place today was fantastic at her job. Got everything working, came up to my place waited for me to go though the setup process and confirmed I was able to connect. She also gave me three numbers to contact her with directly if I have any problems within the next couple weeks. Mostly the lower tier people were who I was having problems with. AT&T really doesn’t have a clue how many times I’ve had to call to get this taken care of and how long of a wait it’s been.

I’ll type up more in my hopefully last update to this stupid post. It’s been a tech saga if there’s ever been one.

By: chouse

chouse — Thu, 19 Mar 2009 20:07:55 +0000

this is completely mind boggling. i bet if uverse was available or you signed up for it you’d have a different experience. seems if you aren’t a uverse customer, they don’t care that much. I had to wait a month for the install but it was done in 2 hours and the couple times i called with a question or problem they bent over backwards in politeness, it was sickening. They were almost begging for more opportunities to please me. sorry vanlandw