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DVD Player encountered a system error, -69889

Today I was watching “The Wire” season 3 while getting some work done.  By mistake I ended up hitting the “title” button and was greeted with the following error message.

 ”DVD Player encountered a system error, -69889″      

After doing some google’ing and some Apple – Support – Discussions searches this thread was all I could find regarding that error.Personally I don’t think it’s an issue with my DVD drive. VLC was able to play my DVD fine. Moreover I tried rebooting and deleting the file com.apple.DVDPlayer.plist in ~/Library/Preferences.  My disk was also clean.Anybody else have any ideas?  I’ll post a screen shot when I get a chance of the error and if I find a solution I’ll post it also. 

UPDATE: Today I came home and installed some software and ended up doing another reboot thus clearing up this issue.  Hopefully this issue was just a one shot deal but I would consider this a resolved issue. 

Category: Apple


23 Responses

  1. vanbergs says:

    I hope you are able to find a solution and can finish The Wire :’(

  2. hola says:

    You should watch Charmed :-[

  3. Jeff says:

    My guess is that you didn’t run a permission repair after a system update that carried over into dvd player cache corruption.

  4. Vanberge says:

    I am sorry your mac sucks vanlandw. :-(

    on a better note, you have a modded Xbox. I really need to have fulljeff help me do mine. It’s just sat here since i got a 360.

  5. Alex says:

    I found that starting the disk at the beginning (rather than where last played) fixed this problem for me which I am sure is a fluke- The Wire Season 1 disc 1… good luck.

  6. rizwan says:

    hey i just brought the new apple mac pro and it comes up with the same error what do i do

  7. Vegan4Health says:

    It is definitely not a DVD Drive problem. I have the error on my mac G4 from internal drive AND plugged in an external and same error occurred.

  8. Vegan4Health says:

    the damndest thing is that I played this DVD on my Mac last night, crashed and missed the ending and when I try to play it today it was fine until I tried to restart it and skip the previews.

  9. RS says:

    Same thing just happened with me. Had watched first 3 DVDs of The National Parks: America’s Best Idea. The remaining three won’t play. I get the same error message “DVD player encountered system error ” or “Not Permitted”. Yet, when I stick the first DVD in, it plays just fine. What the hell is going on? And how can it be fixed?

  10. kudos says:

    I have found that my macintosh, which i bought because of so many problems on my pc, is having the same amount of problems, maybe a little less, than my pc, but you cannot find fixes for macintosh, so therefore… pc wins the cake… if i can find the fixes for my pc and not my macintosh, then the pc is better… and therefore I suggest everyone who reads this to do the same… I have posted multiple help posts on multiple sites for multiple problems not one is a straight forward problem solver. With my pc at least i get help and the help I get works… Good Luck to everyone and I understand this is off-topic, but might raise some eyebrows back at apple and get some motivation instilled in their product support teams.

  11. YEAH!!! I just had the same problem trying to watch Ken Burns National Parks!!! I’m not kidding, the first 3 discs work fine and 4-6 WILL NOT play. Should I just try to download VLC player to run the rest of the DVDs?

  12. Jerod Farmer says:

    I had the same problem with the National Parks DVDs. The only thing I found that worked was using Front Row and starting from the DVD menu. The problem seems to be somewhere between the FBI warning and the rest of the disk. Starting from the menu bypasses this.

    At least for me, deleting the settings file did not work. Whenever the DVD player opened, it created a new one.

  13. Ryan Cabanas says:

    Whoah! I am trying to watch the Ken Burns National Parks DVDs too! 1 -3 worked just fine. I’m having trouble with disc 4. (Haven’t tried 5 & 6, but I’m sure it’s problematic as stated here.) This is on my MacBook Pro. DVD Menu from the Front Row application worked as Jerod said.

    Funny thing is that if I take this disk and put it in my Mac Pro, it runs just fine through the DVD application. Both running 10.6.2.

  14. Gabe says:

    Whoah! We had the same problem with the Ken Burns DVDs and were kind of freaked out that everybody else did too. Front Row seems to work for us too.
    Thanks for the help.

  15. Ted Cui says:

    MacBook Pro OS X 10.6.3 had error 69889 on Hawaii Video Postcard, and googled. Lucky to find this page. Used Genius 2 to repair permissions. Front Row played DVD. Just pressed return. At first in Japanese. Luckily in English subsequently. Still stopped at 1:16 of 1:23 minutes of disc Oahu.

    Thanks, and I’l keep reporting what I do.

  16. Bernshaw says:

    It is while watching college video production (on DVD, of course) that I experienced the error -69989. First I thought that it was because the disc is scratched. Then I thought it was because my battery is acting up (it has been quitting on me at a charge of 40% and more without warning lately). Reading all you your feedback, it looks like this is definitely an Apple problem (any Apple engineer reading this?) and not a player problem. Although I find this problem annoying, it is so infrequently that I have problems with my Mac (I am computer illiterate) that I would not exchange it for a thousand PCs.

  17. littleone says:

    I just rented a movie from blockbuster and i got the exact same message. After returning the disk and getting a new one, the same message appeared/ boo

  18. Mike says:

    EASY – Change your mac ‘environment’ Top right hand corner – create new log in window/name of new envrmt/password starts DVD’s from scratch ( wrong word!) does not carry over bookmarks but neither does it carry over the 69889/69902 problem – Mike

  19. martin says:

    what the hell are you talking about?
    mac enviornment top right hand corner????????
    wtf im confused
    does adobe have anything to do with the errors???

  20. Mike says:

    Martin – I meant create another ‘account’ discrete from the primary Mac account user.You can create different accounts/environments for different users who will have separate sections of the same computer. Drop down from your name in the top RH corner.. HOWEVER it re jigs it BUT after a couple of days the problem has returned Sorry – Mike

  21. Mike says:

    OK Soree ! I had a new optical drive £120 as so many of the DVD’s won’t open and were giving ‘scratched’ messages and it worked for a while but NO more back to 69902

  22. Carolina says:

    Same Issue with the error 69889 and many other more… I do have so many problems with my new Mac Pro… I also have PC… every body said Mac much better… now that I have both … I go with PC with my eyes closes… Mac maybe in the past were a little better… right now the are just destroying their reputation… Apple really sucks…

    With the money I spent for the Mac Pro I will have a great PC…with much less frustrations and a much better machines… Apples is just good reputation with in reality bad machines…

  23. Chung Kubal says:

    The first DVD-Audio players were released in Japan by Pioneer in late 1999, but they did not play copy-protected discs. Matsushita (under the Panasonic and Technics labels) first released full-fledged players in July 2000 for $700 to $1,200. “”

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